MAKING A CLAIM
IT IS ESSENTIAL THAT YOU REPORT CLAIMS AS SOON AS
YOU BECOME AWARE OF A PROBLEM
CARGO CLAIMS
Fiducia MGA have appointed independent claims management consultants W K Webster & Co Ltd & their subsidiary ITAL to oversee and manage all Cargo & Freight liability claims.
It is important that the Assured notify W K Webster & Co Ltd of a loss as soon as possible.
Our policy schedule contains valuable information about which documents to provide and holding carriers responsible within a required period.
NOTIFYING A CARGO LOSS
Please notify W K Webster & Co Ltd of the claim using one of the following options:
or:
- Contact: Tom Perkins
- Email: tperkins@wkwebster.com
- Telephone Number: 0208 269 7558
- Mobile: 0771 232 2270 (out of hours)
Please provide the following information:
- Contact Details – Your name, company name, address, email & telephone number.
- Cargo Location – Full name, address of the location, full name & contact of the relevant person(s) at the cargo location site and policy number.
- Cargo Details – Description of cargo, description of loss, estimated value of loss, have carriers been held liable?
NOTE:
On receipt of your notification W K Webster & Co Ltd will contact you and advise whether a survey will be necessary together with what further information and documentation is required to process your claim. If a survey is necessary, they will make arrangements for the same through a local agent/surveyor.
NOTIFYING A FREIGHT LIABILITY LOSS
Please notify ITAL – International Transit and Liability of the claim using one of the following options:
or:
- Contact: Michael Raulinaitis
- Email: mraulinaitis@italuk.com
- Telephone Number: 0208 269 7651
- Mobile: 0776 415 7252 (out of hours)
Please provide the following information:
- Contact Details – Your name, company name, address, email & telephone number.
- Cargo Location – Full name, address of the location, full name & contact of the relevant person(s) at the cargo location site and policy number.
- Cargo Details – Description of cargo, description of loss, estimated value of loss.
NOTE:
On receipt of your notification ITAL will contact you and advise whether a survey will be necessary together with what further information and documentation is required to process your claim. If a survey is necessary, they will make arrangements for the same through a local agent/surveyor.